Past Performance

CivilityMS plans, develops, and delivers courses to support the Baltimore County Government workforce, comprising over 7,000 employees working across 37 individual agencies and 500 different sites. Our course offerings fall within several areas of training, including management/supervisory, clerical, technical, and special requests.

CivilityMS provides Executive coaching services to the DCMA Senior Leadership Team (SLT) on organizational and culture change management based on the review, analysis and presentation of data from the annual Defense Organizational Climate Survey (DEOCS) report, Federal Employees Viewpoint Survey (FEVS) report, Management Directive (MD) -715 Equal Employment Opportunity (EEO) report, DCMA FY19-22 Strategic Plan, Supervisors and SES Guide, Directors Leadership Philosophy and, Organization Structure.

CivilityMS serves as the full-service information source for all DHS CBP Office of Facilities and Asset Management (OFAM) division activities. We provide help desk support, Trade Center Management liaison duties, conference room key control management, audio-visual equipment logbook, and Public Transportation Incentive Program support.

CivilityMS provides Furniture Move Services, General Move Services, Warehouse Services, and Conference Facility Services to support DHS CBP Office of Facilities and Asset Management (OFAM) Program Management Offices (PMO). We receive daily moving requests from the TRIRIGA system and route move requests accordingly.  We do this by providing intra-building and inter-building moving services for furniture installation and reconfiguration projects to create more efficient space use, removal of furniture to warehouse storage, excess to the General Services Administration (GSA), general deliveries, and conferencing facility set-up. CivilityMS furnishes all required labor, deliverables, supervision, and vehicles to perform moving services.

CivilityMS provided non-personal, professional,  and administrative support services in support of the Office of the Chief Financial Officer at the Federal Motor Carrier Safety Administration.

CivilityMS provides contract specialists to assist the GAO Director of Acquisition Management Procurement Operations with reviewing purchase requests to clarify requirements and or develop specifications; recommending solicitation method such as requests for quotations, invitations to bid or requests for proposals; identifying terms, conditions or requirements; writing and administering bids or proposals, and recommending or preparing quotation awards; reviewing purchase orders and or contracts and agreements for compliance with requirements, regulations and specifications; investigating and or resolving problems of contract performance, solution to shipping, receiving and billing discrepancies or payment disagreements and changes or modifications/amendments due to changes in solicitations, project scope or other related problems; preparing contract files for peer review; prioritizing contracts requiring closure, ensuring that final billings and related closeout documents are prepared and submitted in a timely manner in accordance with customer requests, the contract, and established procedures; interacting with the customer (government or prime) as necessary when final negotiated rates are not available. Determining if the use of alternative rates or alternative invoice actions can be employed to invoice incurred costs not billed, and therefore, expedite the closing of the contract; supporting audit requests by providing requested documentation and answering contract related questions. We also aid in negotiations by developing various analyses related to costs incurred, billing history, etc. and presenting that material to our customer.

CivilityMS provides pre-award acquisition support to the GAO by assisting in the refinement of requirements document packages, answering industry partner questions, providing clarifications and/or changes/additions to solicitations, and assisting in conducting source evaluations.

CivilityMS provided logistical and administrative support to the HHS Family Caregiving Advisory Council, subcommittee meetings, and related activities. This included coordinating and organizing meeting logistics, making travel arrangements, recording attendance of Special Government Employees (SGEs) at Council meetings in the federal timekeeping system (ITAS), coordinating administrative and personnel documentation required for SGEs to participate on the Council, preparing agendas and writing minutes of meeting proceedings, preparing materials, securing and operating communications technologies such as conference call and webinar capabilities, communicating meeting details to all members and participants, testing and confirming the suitability of all audio-visual equipment, ensuring the accessibility of all materials and presentations, preparing materials for ACL websites, and developing the Family Caregiving Advisory Council Interim Report.

CivilityMS provided the necessary personnel, materials, equipment, support, and supplies for Project Management and Management & Logistic Support for SGRG Advisory Council Meetings. This included securing space in government buildings, supporting both in-person and virtual meetings, and delivering ancillary meeting services such as assembling, copying, and distributing preparatory materials to SGRG Advisory Council members, providing sign-in sheets for accurate attendance, and assisting HHS officials with security and escorting attendees to the meeting room. CivilityMS also provided travel support for Non-Federal Advisory Council Members. In addition, CivilityMS collaborated with the ACL Office of Caregiver and Supportive Services and the Office of Information Resources Management to operate a collaboration platform for sharing documents among SGRG Advisory Council members, other internal and external stakeholders, CivilityMS, and the COR.