U.S. Department of Transportation: Supporting FMCSA’s Safety Mission

The Federal Motor Carrier Safety Administration (FMCSA), a branch of the U.S. Department of Transportation, plays a vital role in safeguarding America’s roadways by regulating the commercial motor vehicle industry. The agency’s mission is straightforward but ambitious: reduce crashes, injuries, and fatalities involving large trucks and buses. Achieving this requires not just strong regulations, but also seamless internal operations and support.

FMCSA operates in a complex environment, balancing regulatory oversight with the need for efficient internal processes. The agency needed expert assistance to bolster program management, grants administration, risk management, and a range of critical support functions—without expanding its permanent workforce. Ensuring compliance, maintaining accurate records, and supporting various functional divisions presented ongoing challenges, especially given the scale and diversity of FMCSA’s responsibilities.

=To meet these needs, Civility Management Solutions, as a subcontractor to Fedsync, was brought in to provide non-personal professional and administrative support services. The approach was designed to enhance operational efficiency, fortify compliance mechanisms, and enable FMCSA to remain focused on its safety mandate. Civility’s involvement spanned several key areas, including:

• Program Management: Overseeing and coordinating FMCSA initiatives for strategic alignment and federal compliance.
• Grants Post-Award Support: Managing post-award grant processes to ensure proper fund usage and timely reporting.
• Internal Controls Audit Support: Assisting with audits and risk assessments to strengthen internal controls.
• Business Analysis Support: Delivering data-driven insights for powerful decision-making and planning.
• Financial Management Services: Supporting budgeting, financial reporting, and fiscal oversight.
• Registration and Safety Information Support: Handling registration data and safety records with precision.
• Human Resources Support: Coordinating staffing and workforce planning activities.
• Personnel Security Support: Managing background checks and security clearance documentation.
• Administrative Assistant Support: Providing essential office and executive administrative services.

Civility Management Solutions embedded its teams across FMCSA’s divisions, working closely under federal guidance while maintaining the boundaries of non-personal service contracts. Staff delivered targeted expertise in each functional area, collaborating with FMCSA leadership to understand needs, implement solutions, and adapt to changing priorities. This hands-on partnership allowed FMCSA to tap into specialized support without assuming additional headcount or risk.

Through its flexible and responsive approach, Civility Management Solutions helped FMCSA:

• Increase operational efficiency across key programs
• Strengthen compliance with federal standards and internal controls
• Improve the quality and timeliness of grant and financial management
• Enhance support for registration, safety, HR, and security processes

By handling critical support functions, Civility allowed FMCSA to stay focused on its core mission: keeping roads safe for everyone. The contract was completed with professionalism and efficiency, demonstrating how strategic partnerships can boost the effectiveness of federal agencies without blurring the lines between government and contractor roles.