DHS CBP Office of Facilities and Asset Management

CivilityMS supports the DHS CBP Office of Facilities and Asset Management (OFAM) Program Management Offices (PMO) with a comprehensive suite of services, including Furniture Move Services, General Move Services, Warehouse Services, and Conference Facility Services. Every day, CivilityMS receives new moving requests through the TRIRIGA system, responding to the diverse operational needs of federal facilities.

The OFAM PMO faced a persistent challenge: navigating a high volume of daily move requests across multiple facilities, each with unique requirements for furniture installation, reconfiguration, warehousing, and conference set-up. These requests demanded not just logistical precision, but also flexibility, speed, and a commitment to minimizing disruption and waste. Coordinating deliveries, removals, and set-ups while maintaining high service levels and environmental responsibility added another layer of complexity.

CivilityMS addressed these challenges by deploying a full-service, adaptable moving and logistics operation. Leveraging a dedicated team, specialized vehicles, and a robust workflow for routing and executing move requests, CivilityMS ensured that intra-building and inter-building moves, furniture installation, warehouse storage, and conference facility set-ups were handled efficiently and reliably. The service included all necessary labor, supervision, and project management, streamlining communication and accountability.

CivilityMS’s approach is grounded in the Universal Excellence Framework for Supply Chain & Logistics Management:

• Purpose-Driven Action: Every move is treated as a promise to the customer, with logistics decisions directly tied to customer satisfaction and a conscious effort to optimize space and reduce waste.
• Skilled Attention: Performance metrics are monitored in real time, with an eye on how each move impacts people and operations. Patterns in disruptions or delays are identified quickly, and global events are factored into planning.
• Growth Through Practice: Continuous improvement is built into operations. The team regularly learns from disruptions, tests contingency plans, and works to deepen understanding of the interconnected systems at play.
• Collaborative Spirit: CivilityMS builds strong partnerships throughout the supply chain, coordinating with vendors, facility managers, and stakeholders to anticipate needs and share critical insights.
• Adaptive Integrity: Even in times of disruption, CivilityMS maintains quality standards and balances speed with sustainable practices, adapting routes and methods to maintain a high level of service.

With this structured, values-driven approach, CivilityMS has helped the OFAM PMO achieve smoother moves, more efficient space utilization, and greater flexibility in responding to daily operational demands. The integration of purpose, skill, growth, collaboration, and adaptability has not only improved logistics outcomes but has also enhanced stakeholder satisfaction and environmental stewardship throughout the process.