Civility Management Solutions

Born at a kitchen table in August 2012, CivilityMS has grown from a vision of founder Laurie Sayles into a dynamic force in organizational transformation. Headquartered in Greenbelt, Maryland, with a strategic presence in San Antonio, Texas, we’ve built our reputation on a simple yet powerful premise: when respect and efficiency align, excellence follows.

From its earliest days, CivilityMS understood that success wasn’t just about winning contracts or hitting revenue targets—it was about building something lasting on the foundation of unwavering principles. Like the Marine Corps motto Semper Fi that inspired us, finding individuals who truly embodied that spirit of absolute fidelity proved to be one of our greatest challenges. We sought people who didn’t just understand loyalty as a concept, but lived it daily in their interactions with colleagues and clients alike.

Yet where we faced challenges, we also found remarkable success through strategic foresight. One of our most pivotal decisions was maintaining an established network of teaming partners—reliable allies ready to join forces when opportunities for growth emerged. This approach meant we were never limited by our internal capabilities alone. Instead, we could nimbly pursue new ventures by drawing on our partners’ complementary strengths, creating winning combinations that served our clients’ needs while fueling our expansion.

Perhaps the most valuable lessons emerged during periods of economic turbulence. While other companies rigidly clung to outdated practices, our foundation of flexibility, honesty, and collaboration proved invaluable. When market conditions shifted, we adapted without compromising our core values. Our transparent communication continues to build trust with both employees and clients, while our collaborative culture allows us to quickly realign our resources and strategies to meet changing demands.

This combination—unwavering values paired with strategic adaptability—has defined our journey. Looking back, it’s clear that our success wasn’t just about what we did, but how we did it. By staying true to our principles while remaining flexible in our approach, we’ve built more than a company; we’ve created a resilient organization capable of thriving through whatever challenges tomorrow may bring.

Our commitment to excellence hasn’t gone unnoticed. Our trophy case includes the 2021 Startup Weekly’s Women in Business to Watch award, the 2020 Washington Business Journal “Veterans in Business” award, recognition on the 2020 and 2021 INC 5000 list, and recognition as one of the top 100 Minority Businesses in the Maryland, DC, and Virginia area. These accolades reflect our unwavering dedication to service excellence and innovative solutions.

At CivilityMS, we don’t just manage programs—we transform them. Our comprehensive suite of services spans program management, supply chain optimization, event logistics, and professional development, delivered through a lens of civility and operational excellence. We serve as trusted partners to public, private, state, local, and federal sector clients, bringing structured process improvement initiatives that create measurable results.